rental policies

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To secure your rental, you are required to complete and sign our online Rental Agreement and Credit Card Authorization form. We do not accept cash payments—a valid credit card must be kept on file. Party Pals CT LLC does not have direct access to the credit card information. This card will be used only to secure this rental and cover any associated fees. The credit card must be in the name of the person renting the costume—no exceptions. If the name on the credit card does not match the renter’s name, the contract will be canceled and the rental refused.

The rental period is defined as one day per mascot character, per event. The Client agrees to return the mascot costume(s) on the agreed-upon return date and time. Late returns will incur additional fees, as outlined below.

Reservation Fee
A $25 non-refundable deposit (per mascot) will be charged to your card at the time of booking. This fee will be credited toward the total rental price of the costume(s).

The remaining rental balance will be charged to your card on file at the time you pick up your rental(s). Payment must be successfully processed before any costume is released. We do not accept cash — no exceptions.

Additional Charges:

Additional charges may apply for late returns, damage, or cleaning. Charges may include:

• Late Return Fees: $25 per day (if applicable)
• Minor Damage Fees: $25–$75 (if applicable)
• Full Replacement Fee for Lost or Severely Damaged Costumes: $300 per costume

At the time of pick-up, the Client agrees to present a valid government-issued ID (such as a driver’s license) matching the name on the credit card on file. A copy of this ID will be retained for verification purposes. If someone other than the renter is picking up the costume:

- They must present their own valid ID, and

- They must provide a copy of the renter’s ID—no exceptions.

Rental items will not be released without proper identification.

A copy of the ID will be securely kept on file for the duration of the rental period. This helps protect both parties and ensures accountability.

Rescheduling: You may reschedule your rental at least 48 hours before the scheduled pickup date. Requests made within 48 hours of the scheduled pickup will be treated as a cancellation.

Cancellations: If you cancel your rental, the $25 non-refundable reservation fee will not be applied toward future rentals. Cancellations made less than 48 hours before the scheduled pickup may incur additional charges.

All costumes undergo professional cleaning and sanitization after each use, as well as 48 hours prior to each rental. Please do not attempt to clean the costumes before, during, or after your event.

To avoid damage or additional fees, ensure that costumes are stored in a safe, clean, and dry environment, away from:

• Dirt, spills, and food.
• Bugs, pets, or insects.
• BBQ grills, fumes, or other hazardous areas.
   

If costumes are returned with damage, including but not limited to:

• Stains (makeup, grass, or extreme dirt)
• Rips, burns, or any lingering odors (such as smoke from tobacco or marijuana)
   

A minimum fee of $50 will be charged. However, if a costume is returned with any trace of weed or cigarette smoke, a mandatory $100 deep-cleaning fee will be applied, and future rental privileges may be revoked. Severe damage (such as the removal of badges, buttons, medallions, trim, pockets, or any features) will also incur a $100 fee. Any damage caused by improper storage or exposure to hazards may result in additional repair or replacement fees.  

We appreciate your cooperation in keeping our costumes in top condition.

To provide added convenience, we offer a Delivery & Pickup service for mascot costume rentals.
Service fees are as follows:

• Up to 25 miles from our Cheshire, CT location: $60
• Up to 40 miles from our Cheshire, CT location: $85
   

(We do not travel beyond 40 miles under any circumstances.)

The delivery fee covers one scheduled delivery before your event and one scheduled pickup after your event. Deliveries are typically made on Fridays, and pickups are typically made on Mondays.

Delivery & Pickup Terms:

• Delivery and pickup must occur at the same residential address listed on your rental agreement. No exceptions will be made.
• The delivery address must match the residential address provided at booking.
• At the time of delivery, a valid Driver’s License or State-Issued ID must be presented. The ID must match both the name and address on the rental agreement.
• Alternate locations for pickup or return (including but not limited to family homes, businesses, or friends' residences) are not permitted.
• The Delivery & Pickup fee will be automatically added to your rental balance and charged to the credit card on file prior to delivery.
   

Additional Notes:

• Delivery services are offered at our discretion and may be declined based on distance, scheduling conflicts, or other operational considerations.

We reserve the right to refuse or cancel any rental or service at our sole discretion. This includes, but is not limited to, suspected fraud, non-payment, attempted chargebacks, or any behavior we consider untrustworthy or harmful to our business. Such cases will result in immediate cancellation without refund.