RENTAL OPTION

1. Rental Terms

Rental Period: Each mascot rental is for one day per character, per event. Pick ups and returns are scheduled as previously agreed.

Reservation Fee: A non-refundable $25 reservation fee per mascot is due at the time of booking. This fee is applied toward your total rental cost. If the deposit is not paid or the contract is not signed within 24 hours, the rental will be automatically canceled and released to other clients.

Rental Balance: The remaining balance will be charged to the credit card on file on the day of pick up. If the card is declined or blocked, the costume will not be released and the reservation will be canceled. We do not accept cash — no exceptions.

The $25 reservation fee is non-refundable—no exceptions.

2. Credit Card & ID Verification

To secure your rental, you are required to complete and sign our online Rental Agreement and Credit Card Authorization Form. We do not accept cash payments—a valid credit card must be kept on file for the duration of the rental.

CT Party Characters does not have direct access to your credit card information. The card on file is used solely to secure your rental and cover any applicable fees.

Important Requirements

The credit card must be in the same name as the renter listed on the agreement — no exceptions.

The renter must scan and upload a valid government-issued ID at the time of booking.

The ID must match the name on the credit card and the renter on record.

If the credit card does not match the renter’s name, or if the required ID is not received, the reservation will be canceled and the $25 reservation fee is non-refundable — no exceptions.

Card Changes

The credit card on file must remain the same.

We are unable to accept a different credit card at the time of pickup. Any card change would require a new rental agreement and approval, and if not completed in advance, the rental will not proceed.

Pickup Identification

The ID uploaded at booking must be presented at pickup and must match the renter on record — no exceptions.

If someone other than the renter is picking up the costume:

They must present their own valid government-issued ID

Rental items will not be released without proper identification.

3. Pick-Up & Return Terms

Agreement on Date & Time:

The pick-up and return date and time will be mutually agreed upon by the Client and CT Party Characters at the time of booking. The Client is responsible for ensuring the costume is returned on the agreed-upon date and time.

Late Returns:

Any costume not returned on the agreed-upon date and time will incur a late fee of $25 per day.

If the Client does not contact CT Party Characters prior to the agreed return time to notify us of a delay or request a reschedule, the costume will be considered late and the $25 daily late fee will be charged to the credit card on file for each day the costume is not returned. This applies regardless of the reason for the delay. It is the Client’s responsibility to notify us of any changes to the return time.

Return Conditions:

All returns must be made in person during the agreed-upon date and time. Costumes will not be accepted if returned outside of this timeframe or left unattended outside our office.

Failure to comply with these return guidelines may result in additional charges and/or legal action.

4. Additional Charges

Additional fees may apply for:

Late or missed pickup/return: $25 per occurrence

Minor damage or cleaning: $25–$75

Severe damage or loss: up to $300 replacement

5. Safety & Usage Guidelines

General Safety Requirements: A responsible adult must supervise the mascot operator at all times. Smoking, open flames, or barbecues are strictly prohibited near the mascot costume. Food and beverages may not be consumed while wearing the costume. Face paint must not be used near or on the costume. Children in the vicinity of the costume must be supervised. 

Safety Precautions: Individuals with back, neck, or health issues should not wear the costume. Individuals with skin sensitivities may experience reactions to the costume’s foam or fabric. The costume must be kept away from water, including rain, drizzle, hail, high humidity, and swimming pools. The costume must not be worn by anyone with COVID-19 symptoms or other contagious illnesses. 

Usage Guidelines: Costumes are professional-grade and intended for basic entertainment purposes only, such as: 

Meet-and-greet interactions

Photo opportunities

Simple dancing or movement 

Any activity beyond this scope may result in costume damage or abuse. 

It is the renter’s responsibility to ensure that all safety and usage guidelines are followed to protect participants and preserve the costume’s condition. 

We appreciate your cooperation in helping us keep our costumes in excellent condition for all future rentals.

6. Cleaning & Sanitizing

Costume Cleaning & Storage: All costumes are professionally cleaned and sanitized after each rental and at least 48 hours prior to the next rental.

Clients must not clean costumes themselves.

Costumes must be stored safely in a clean, dry area, away from:

Dirt, spills, and food

Pets, insects, or bugs

BBQ grills, smoke, fumes, or other hazards

Damage & Fees:

Fees may apply for damage, stains, odors, or severe damage:

$25 minimum for minor damage (stains, rips, burns, heavy dirt)

$75 for smoke or marijuana odor (mandatory deep-cleaning fee; future rentals may be revoked)

$100 for severe damage (removal of badges, buttons, trim, pockets, or other costume features)

Additional repair or replacement fees may apply for damage caused by improper storage or exposure to hazards.

7. Rescheduling & Cancellations

Rescheduling:

Requests must be made at least 48 hours before the scheduled delivery.

Requests made within 48 hours of delivery will be treated as a cancellation.

Reschedules are based on availability and may incur a $25 reschedule fee if applicable.

Cancellations:

The $25 reservation fee is non-refundable.

Cancellations must be made at least 48 hours in advance to avoid additional charges.

Cancellations made less than 48 hours prior to delivery may incur additional fees, including a portion of the rental balance, at the discretion of CT Party Characters.

8. Right to Refuse or Cancel Service

CT Party Characters reserves the right to refuse or cancel any rental or service at our sole discretion. This includes, but is not limited to:

Suspected fraud or misrepresentation

Non-payment or declined/blocked credit cards

Attempted chargebacks

Any behavior we consider untrustworthy, unsafe, or harmful to our business

In such cases, the reservation will be immediately canceled, and no refunds will be issued.

Questions?

If you have any questions or need further assistance, feel free to contact us:

📧 Email: ctpartycharacters@gmail.com

We look forward to helping make your event a success!